Web Client Plugin.pkg For Mac

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Launch the FLIR Cloud Client software on your PC or Mac. Log into the Client Software using the Client Software user name (default: admin) and password (default: admin) and then click Login. Click Add Device. In the Add Device window, enter the following: Device Name: Choose a name for your system of your choice.

Table of Contents

Install Requirements

The Web Client is installed on the Apache Tomcat to provide a web-based interface for end-users and compliance users to search for data. The computer on which this component will be installed is referred to as the Client computer in this install procedure. For the Web Client installation to complete successfully, Web Search Server must already be installed.

Verify that the computer in which you wish to install the software satisfies the minimum requirements specified in System Requirements - Web Search Server and System Requirements - Microsoft Windows File System iDataAgent.

The following procedure describes the steps involved in installing the Windows File System iDataAgent and the Web Client. If you choose to install multiple components simultaneously, refer to the appropriate procedures for installation requirements and steps specific to the component. Note that when you install multiple components, the sequence of the install steps may vary.

Contact Professional Services for assistance in designing the Content Indexing Engine and Search in your environment.

Review the following Install Requirements before installing the software:

General

  • Review Install Considerations before installing the software.
  • Agents should be installed only after the CommServe and at least one MediaAgent have been installed in the CommCell. Also, keep in mind that the CommServe® software and MediaAgent must be installed and running (but not necessarily on the same computer), before you can install the Agent.
  • Close all applications and disable any programs that run automatically, including anti-virus, screen savers and operating system utilities. Some of the programs, including many anti-virus programs, may be running as a service. Stop and disable such services before you begin. You can re-enable them after the installation.
  • Ensure there is an available license on the CommServe software for the Agent.
  • Verify that you have the Software Installation Disc that is appropriate to the destination computer’s operating system.

Agent Specific

To complete the Web Client installation, this software should be installed in a CommCell component where Web Search Server is already installed.

Before You Begin

  • Log on to the client as local Administrator or as a member of the Administrators group on that computer.

Install Procedure

Getting Started

1. Place the Software Installation Disc for the Windows platform into the disc drive.

After a few seconds, the installation program is launched.

If the installation program does not launch automatically:

  • Click the Start button on the Windows task bar, and then click Run.
  • Browse to the installation disc drive, select Setup.exe, click Open, then click OK.

NOTES

  • If you are installing on Windows Server Core editions, mount to Software Installation Disc through command line, go to the AMD64 folder and run Setup.exe.
2. Choose the language you want to use during installation. Click the down arrow and select the desired language from the drop-down list, and click Next to continue.
3. Select the option to install software on this computer.

NOTES

  • The options that appear on this screen depend on the computer in which the software is being installed.
4. Read the license agreement, then select I accept the terms in the license agreement.

Click Next to continue.

Select Components for Installation

5. Select the component(s) to install.

NOTES

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  • Your screen may look different from the example shown.
  • Components that either have already been installed, or which cannot be installed, will be dimmed. Hover over the component for additional details.
  • If you wish to install the agent software for restore only, select Install Agents for Restore Only checkbox. See Installing Restore Only Agents for more information.
  • The Special Registry Keys In Use field will be highlighted when GalaxyInstallerFlags registry key is enabled. Move the mouse pointer over this field to see a list of registry keys that have been created in this computer.

Click Next to continue.

To install the Web Client, expand the ClientModules folder, and the Web Based Search & Browse folder, then select the following:

  • Web Client

When you select this component for install, the appropriate Windows File System iDataAgent is automatically selected for install.

6. Click Yes to set up the required privileges for the local administrators group.

NOTES

  • This option will only appear if the Windows user account used to install the software does not have the required administrator rights (e.g., if the operating system was newly installed).
  • If you choose to click Yes, the install program will automatically assign the required rights to your account. You may be prompted to log off and log back on to continue the installation.
  • If you choose to click No, the installation will be aborted.
  • You will be prompted at the end of the installation to decide if you want these privileges to be revoked.
The install program checks your Windows user account for the following necessary operating system rights:
  • Right to increase quotas (this is referred to as adjust memory quotas for a process on Windows Server 2003).
  • Right to act as a part of the operating system.
  • Right to replace a process level token.

Configuration of Other Installation Options

7. If this computer and the CommServe is separated by a firewall, select the Configure firewall services option and then click Next to continue.

For firewall options and configuration instructions, see Firewall Configuration and continue with the installation.

If firewall configuration is not required, click Next to continue.

8. Enter the fully qualified domain name of the CommServe Host Name. This should be TCP/IP network name. e.g., computer.company.com.

NOTES

  • The CommServe client name is the name of the computer. This field is automatically populated.
  • Do not use space and the following characters when specifying a new name for the CommServe Host Name:

    `~!@#$%^&*()+=<>/?,[]{}:;'

  • If a computer has already been installed, this screen will not be displayed; instead the installer will use the same Server Name as previously specified.
  • If you do not specify the CommServe Host Name, a window will be prompted to continue in decouple mode. Click Yes to continue to Decoupled Install. Click No to specify a CommServe Name and continue with the installation.

Click Next to continue.

9. Enter the username and password associated with an external domain user account or a CommCell user account to authorize the installation of this agent.

NOTES

  • This window will be displayed when the Require Authentication for AgentInstallation option is selected in the CommCell Properties. For more information, see Authentication for Agent Installs.

Click Next to continue.

10. Enter the following:
  • The local (NetBIOS) name of the client computer.
  • The TCP/IP IP host name of the NIC that the client computer must use to communicate with the CommServe Server.

NOTES

  • Do not use spaces when specifying a new name for the Client.
  • The default network interface name of the client computer is displayed if the computer has only one network interface. If the computer has multiple network interfaces, enter the interface name that is preferred for communication with the CommServe Server.
  • If a component has already been installed, this screen will not be displayed; instead, the install program will use the same name as previously specified.

Click Next to continue.

11. Specify the port numbers to be used by IIS Website and Apache Tomcat Server.

NOTES:

  • Microsoft Internet Information Services (IIS) uses port number 80 by default. If you wish to use the port 80 for Web Client, provide the different port number in IIS Default Website port number.
  • Ensure that these port numbers are different and are not already used by any other services or application.

Click Next to continue.

12. Select Add programs to the Windows Firewall Exclusion List, if you wish to add CommCell programs and services to the Windows Firewall Exclusion List.

NOTES:

  • If Windows Firewall is enabled on the computer, this option is selected by default and must be enabled to proceed with the installation.
  • If Windows Firewall is disabled on the computer, you can select this option to add the programs and services to enabled CommCell operations across the firewall, if the firewall is enabled at a later time.

    You can either select this option during install or add the programs and services after installation. For adding the programs and services after installation, see Configure Windows Firewall to Allow CommCell Communication.

Click Next to continue.

13. Specify the location where you want to install the software.

NOTES

  • Do not install the software to a mapped network drive.
  • Do not use the following characters when specifying the destination path:
    / : * ? ' < > #
    It is recommended that you use alphanumeric characters only.
  • If you intend to install other components on this computer, the selected installation directory will be automatically used for that software as well.
  • If a component is already installed in this computer, this screen may not be displayed. The software will be automatically installed in the same location that was previously specified.

Click Browse to change directories.

Click Next to continue.

Client Group Selection

14. Select a Client Group from the list.

Click Next to continue.

NOTES

  • This screen will be displayed if Client Groups are configured in the CommCell Console. For more information, see Client Computer Groups.

Schedule Automatic Update

15. If necessary, select this option to schedule an automatic installation of software updates.

NOTES

  • Schedule Install of Automatic Updates allows automatic installation of the necessary software updates on the computer on a single or weekly basis. If you do not select this option, you can schedule these updates later from the CommCell Console.
  • To avoid conflict, do not schedule the automatic installation of software updates to occur at the same time as the automatic FTP downloading of software updates.
  • If a component has already been installed, this screen will not be displayed; instead, the installer will use the same option as previously specified.

Click Next to continue.

Global Filters Selection

16. Select the necessary Global Filter option for the default subclient and Click Next to continue.

NOTES

  • Select Use Cell level Policy to inherit the global filter policy configuration set for the CommCell, i.e., if the Use Global Filters on AllSubclients option is selected in the Global Filters dialog box (from the CommCell Console’s Control Panel), then this policy will be applied to the default subclient as well. If is not selected, then the global filters will not be applied to the default subclient.
  • Select Always use Global filters to apply the global filters policy to the default subclient regardless of the policy set for the CommCell.
  • Select Do not use Global filters to disregard applying the global filters to the default subclient regardless of the policy set for the CommCell.
Click Next to continue.

Storage Policy Selection

17. Select the storage policy through which you want to back up/archive the agent.

NOTES

  • A storage policy directs backup data to a media library.
  • If desired, you can change your storage policy selection at any time after you have installed the client software.
  • This screen may appear more than once, if you have selected multiple agents for installation. You will be prompted to configure the storage policy association for each of the selected agents.

Click Next to continue.

Configure the Web Client for Web-Based Administration

18.Select the Web Search Server client name.

Click Next to continue.

19.Specify the virtual directory alias name for the compliance site, end-user site and admin site user to connect to the Web Client using a Web browser.

NOTES

  • The alias names provided here will be used to access the corresponding end user, compliance user, and administrator pages of the web client in the web browser.

Verify Summary of Install Options

20. Verify the summary of selected options.

NOTES

  • The Summary on your screen should reflect the components you selected for install, and may look different from the example shown.

Click Next to continue or Back to change any of the options.

The install program now starts copying the software to the computer. This step may take several minutes to complete.

Setup Complete

21. Click Next to continue.

NOTES

  • Schedules help ensure that the data protection operations for the Agent are automatically performed on a regular basis without user intervention. For more information, see Scheduling.
22. Click Yes to remove the privileges that were assigned earlier by the install program. If you do not wish to remove them, click No.

NOTES

  • This option will only be displayed if you were prompted to assign the privileges earlier in the installation.
23. Setup displays the successfully installed components.

NOTES

  • The Setup Complete message displayed on your screen will reflect the components you installed, and may look different from the example shown.
  • If you install an Agent with the CommCell Console open, you need to refresh the CommCell Console (F5) to see the new Agents.
  • If Reboot Now button is displayed make sure to reboot the computer before performing any other operations from the computer.

Click Finish to close the install program.

The installation is now complete.

If the Web Server and Web Client is installed on 64 bit machine, then installation of 32-bit File system iDataAgent is required for restoring the data from the search console.

Post-Install Considerations

General

Install post-release updates or Service Packs that may have been released after the release of the software. When you are installing a Service Pack, ensure that it is the same version as the one installed in the CommServe Server. Alternatively, you can enable Automatic Updates for quick and easy installation of updates in the CommCell component.

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Applies To: Windows 10, Windows 8.1, Windows Server 2012 R2, Windows Server 2016

You can use the Remote Desktop client for Mac to work with Windows apps, resources, and desktops from your Mac computer. Use the following information to get started - and check out the FAQ if you have questions.

Note

  • Curious about the new releases for the macOS client? Check out What's new for Remote Desktop on Mac?
  • The Mac client runs on computers running macOS 10.10 and newer.
  • The information in this article applies primarily to the full version of the Mac client - the version available in the Mac AppStore. Test-drive new features by downloading our preview app here: beta client release notes.

Get the Remote Desktop client

Follow these steps to get started with Remote Desktop on your Mac:

The reference image is identical and no Windows Updates are deployed. /Container-01.To get real world testing results I decided to use my.In the test I deployed a Windows 2012 R2 image using Microsoft Deployment Toolkit 2013. Xencenter mac os. The only small difference is VMware Tools vs XenServer Tools.XenServer VM with 1 vCPU and 2GB of memory on Local SSD Storage (Samsung EVO 840 500GB). Deployment time 14 minutes and 13 seconds.VMware VM with 1 vCPU and 2GB of memory on shared NFS Storage hosted by Nutanix Community Edition.

  1. Download the Microsoft Remote Desktop client from the Mac App Store.
  2. Set up your PC to accept remote connections. (If you skip this step, you can't connect to your PC.)
  3. Add a Remote Desktop connection or a remote resource. You use a connection to connect directly to a Windows PC and a remote resource to use a RemoteApp program, session-based desktop, or a virtual desktop published on-premises using RemoteApp and Desktop Connections. This feature is typically available in corporate environments.

What about the Mac beta client?

We're testing new features on our preview channel on AppCenter. Want to check it out? Go to Microsoft Remote Desktop for Mac and click Download. You don't need to create an account or sign into AppCenter to download the beta client.

If you already have the client, you can check for updates to ensure you have the latest version. In the beta client, click Microsoft Remote Desktop Beta at the top, and then click Check for updates.

Add a Remote Desktop connection

To create a remote desktop connection:

  1. In the Connection Center, click +, and then click Desktop.

  2. Enter the following information:

    • PC name - the name of the computer.
      • This can be a Windows computer name (found in the System settings), a domain name, or an IP address.
      • You can also add port information to the end of this name, like MyDesktop:3389.
    • User Account - Add the user account you use to access the remote PC.
      • For Active Directory (AD) joined computers or local accounts, use one of these formats: user_name, domainuser_name, or user_name@domain.com.
      • For Azure Active Directory (AAD) joined computers, use one of these formats: AzureADuser_name or AzureADuser_name@domain.com.
      • You can also choose whether to require a password.
      • When managing multiple user accounts with the same user name, set a friendly name to differentiate the accounts.
      • Manage your saved user accounts in the preferences of the app.
  3. You can also set these optional settings for the connection:

    • Set a friendly name
    • Add a Gateway
    • Set the sound output
    • Swap mouse buttons
    • Enable Admin Mode
    • Redirect local folders into a remote session
    • Forward local printers
    • Forward Smart Cards
  4. Click Save.

To start the connection, just double-click it. The same is true for remote resources.

Export and import connections

You can export a remote desktop connection definition and use it on a different device. Remote desktops are saved in separate .RDP files.

  1. In the Connection Center, right-click the remote desktop.
  2. Click Export.
  3. Browse to the location where you want to save the remote desktop .RDP file.
  4. Click OK.

Use the following steps to import a remote desktop .RDP file.

  1. In the menu bar, click File > Import.
  2. Browse to the .RDP file.
  3. Click Open.

Add a remote resource

Remote resources are RemoteApp programs, session-based desktops, and virtual desktops published using RemoteApp and Desktop Connections.

  • The URL displays the link to the RD Web Access server that gives you access to RemoteApp and Desktop Connections.
  • The configured RemoteApp and Desktop Connections are listed.

To add a remote resource:

  1. In the Connection Center click +, and then click Add Remote Resources.
  2. Enter information for the remote resource:
    • Feed URL - The URL of the RD Web Access server. You can also enter your corporate email account in this field – this tells the client to search for the RD Web Access Server associated with your email address.
    • User name - The user name to use for the RD Web Access server you are connecting to.
    • Password - The password to use for the RD Web Access server you are connecting to.
  3. Click Save.

The remote resources will be displayed in the Connection Center.

Connect to an RD Gateway to access internal assets

A Remote Desktop Gateway (RD Gateway) lets you connect to a remote computer on a corporate network from anywhere on the Internet. You can create and manage your gateways in the preferences of the app or while setting up a new desktop connection.

To set up a new gateway in preferences:

  1. In the Connection Center, click Preferences > Gateways.
  2. Click the + button at the bottom of the table Enter the following information:
    • Server name – The name of the computer you want to use as a gateway. This can be a Windows computer name, an Internet domain name, or an IP address. You can also add port information to the server name (for example: RDGateway:443 or 10.0.0.1:443).
    • User name - The user name and password to be used for the Remote Desktop gateway you are connecting to. You can also select Use connection credentials to use the same user name and password as those used for the remote desktop connection.

Manage your user accounts

When you connect to a desktop or remote resources, you can save the user accounts to select from again. You can manage your user accounts by using the Remote Desktop client.

To create a new user account:

  1. In the Connection Center, click Settings > Accounts.
  2. Click Add User Account.
  3. Enter the following information:
    • User Name - The name of the user to save for use with a remote connection. You can enter the user name in any of the following formats: user_name, domainuser_name, or user_name@domain.com.
    • Password - The password for the user you specified. Every user account that you want to save to use for remote connections needs to have a password associated with it.
    • Friendly Name - If you are using the same user account with different passwords, set a friendly name to distinguish those user accounts.
  4. Tap Save, and then tap Settings.

Customize your display resolution

You can specify the display resolution for the remote desktop session.

  1. In the Connection Center, click Preferences.
  2. Click Resolution.
  3. Click +.
  4. Enter a resolution height and width, and then click OK.

To delete the resolution, select it, and then click -.

Displays have separate spacesIf you are running Mac OS X 10.9 and disabled Displays have separate spaces in Mavericks (System Preferences > Mission Control), you need to configure this setting in the remote desktop client using the same option.

Drive redirection for remote resources

Drive redirection is supported for remote resources, so that you can save files created with a remote application locally to your Mac. The redirected folder is always your home directory displayed as a network drive in the remote session.

Note

In order to use this feature, the administrator needs to set the appropriate settings on the server.

Use a keyboard in a remote session

Mac keyboard layouts differ from the Windows keyboard layouts.

  • The Command key on the Mac keyboard equals the Windows key.
  • To perform actions that use the Command button on the Mac, you will need to use the control button in Windows (e.g.: Copy = Ctrl + C).
  • The function keys can be activated in the session by pressing additionally the FN key (e.g.: FN + F1).
  • The Alt key to the right of the space bar on the Mac keyboard equals the Alt Gr/right Alt key in Windows.

By default, the remote session will use the same keyboard locale as the OS you're running the client on. (If your Mac is running an en-us OS, that will be used for the remote sessions as well.) If the OS keyboard locale is not used, check the keyboard setting on the remote PC and change it manually. See the Remote Desktop Client FAQ for more information about keyboards and locales.

Support for Remote Desktop gateway pluggable authentication and authorization

Windows Server 2012 R2 introduced support for a new authentication method, Remote Desktop Gateway pluggable authentication and authorization, which provides more flexibility for custom authentication routines. You can now this authentication model with the Mac client.

Important

Custom authentication and authorization models before Windows 8.1 are not supported, although the article above discusses them.

To learn more about this feature, check out https://aka.ms/paa-sample.

Mac

Tip

Questions and comments are always welcome. However, please do NOT post a request for troubleshooting help by using the comment feature at the end of this article. Instead, go to the Remote Desktop client forum and start a new thread. Have a feature suggestion? Tell us in the client user voice forum.