FLIR Cloud Clientsoftware enables you to remotely connect to a Cloud compatible DVR / NVR system over the Internet. The FLIR Cloud Client software is available for download online for PC and Mac. Click here for more information on locating software downloads.

Prerequisites:

• Complete the setup and installation of your DVR / NVR system, and ensure functionality.
• Ensure your PC / Mac meets the minimum system requirements. Click here for more information on system requirements.
• Download the FLIR Cloud Client software on your PC / Mac.

To set up the FLIR Cloud Client software:

FLIR Cloud Client Software for PC and Mac have been updated to v2.1.23. The PC version contains the following enhancements: Fixed issue.

1. Power off your system by disconnecting the power adapter.
2. Connect an Ethernet cable (included) to the LAN port on the rear panel of the system. Connect the other end of the Ethernet cable to an empty LAN port (usually numbered 1-4) on your router.
3. Reconnect the power adapter to power the system back on.
4. Launch the FLIR Cloud Client software on your PC or Mac.
5. Log into the Client Software using the Client Software user name (default: admin) and password (default: admin) and then click Login.
6. Click Add Device.
7. In the Add Device window, enter the following:
   • Device Name: Choose a name for your system of your choice.
   • Device ID: Manually enter the device ID printed on the QR code label of your recorder.
   • Client Port: Enter the Client Port (default: 35000).
   • User Name: Enter the system user name.
   • Password: Enter the system password.
8. Click Add. If this is the first time you are connecting, you will be prompted to change the system password.
9. Enter a new 6 character password and click OK. This password will be used to connect to your system from now on.
10. Click Add, and then click Live View.

11. Click and drag Default Group to the display window to open your cameras in live view.

For the first time you access the IP camera or DVR/NVR, the Internet Explorer (IE8, 9, 10) need to be installed with ActiveX plugin. The ActiveX plugin can allow browser receive the video streaming from these IP devices. If the installation of ActiveX bar doesn't pop-up, then you need to change three ActiveX controls in your Internet Setting of IE.

Run the IE browser, go to 'Tools', then select 'Internet Options' to change your ActiveX controls.

Choose the 'Security' tab in 'Internet Options' menu, then you can change the security setting of IE.

Choose the 'Custom level..' in 'Security' tab

Now you can see the custom level shows ActiveX controls and plugins.

**For IE 9 or IE10 users only: For the first option, Allow ActiveX filtering, select Disable.

**For all users: Scroll down the ActiveX controls and plug-ins, and change below 3 values to 'Prompt':

• Download signed ActiveX controls (Should be ticked)
• Download unsigned ActiveX controls (Should be ticked)
• Initialize and script ActiveX controls not marked as safe for scripting (Should be ticked)

When done, click 'OK' and exit the Security Settings menu.

ActiveX in Internet Explorer 10 and Internet Explorer 11

For both Internet Explorer (IE10) and IE11, you need to enable the compatible view. Run your IE browser, go to 'Tools', then select 'Compatibility View settings', it will pop-up a dialogue window.

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Then, add your camera’s IP address (or domain) to the list of websites to be opened in Compatibility View.

General problems for IP camera

I don't know the LAN IP address for security camera:
Read the camera's manual, you can find the default IP address for IP camera. The other method is running IP camera search software to find the available IP cameras in your LAN network.

I can access the IP camera, but it's a blank page:
ActiveX plugins has not been installed in your browser, you need to install it before access the IP camera.

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